Monday, March 22, 2010

The Standard view of gmail dose not work

Symptoms:
After clicking Sign in, your browser loads a blank page again and again.(The Standard view of gmail dose not work after installing McAfee Firewall)

Cause:
A conflict with software on your computer, browser cache that needs to be cleared, or a temporary problem on the Gmail server.

Please refer to this



Solution:
Follow the instructions below in the order provided. If they don't resolve your issue, you'll have a chance to report the problem to Gmail.



1.0 To use Gmail with McAfee products, please follow these steps:

1. Open your McAfee security, privacy, or firewall software.

2. Find your preferences for cookies, and set www.google.com and mail.google.com as allowed.



· If the issue is not resolved by this do the next step



2.0 Configure or disable browser extensions or toolbars
Browser extensions and toolbars are intended to enhance browser functionality, but they can interfere with Gmail. Please select any extensions you have installed.
Better Gmail
Firebug



· If the issue is not resolved by this do the next step



3.0 Clear your browser cache and cookies
The information your browser stores is sometimes incomplete or corrupt. Deleting your browser's cache and cookies will often fix Gmail issues.



Internet Explorer

In Internet Explorer 6.x:

1. Log out of Gmail. Close all other open browser windows.

2. Click the Tools menu at the top of your browser, and select Internet Options.

3. Click the General tab at the top of the dialogue box.

4. Click Delete Files under Temporary Internet files.

5. Select Delete all offline content by checking the box.

6. Click OK.

In Internet Explorer 7:

1. Log out of Gmail and close all other open browser windows.

2. Click Tools > Internet Options.

3. Select the General tab.

4. Click Delete under Browsing History.

5. Under Temporary Internet Files, click Delete Files.

6. Click Delete Cookies.

7. Click OK.

Firefox

In Firefox for PCs:

1. Log out of Gmail and close all other open browser windows.

2. Click the Tools menu at the top of your browser and select Clear Private Data...

3. Select the Cookies and Cache checkboxes.

4. Click Clear Private Data Now.

In Firefox for Macs:

1. Log out of Gmail and close all other open browser windows.

2. Click the Firefox menu at the top of your browser and select Preferences...

3. Select the Privacy tab.

4. Click Clear Now... at the bottom of the dialogue box.

5. Check the boxes next to Cache and Cookies in the new dialogue box.

6. Click Clear Private Data Now.



· If the issue is not resolved by this do the next step



4.0 Gmail offers an encrypted site for extra security. Because browsers and security applications are more likely to trust encrypted data, visiting Gmail through its encrypted login will often resolve issues caused by that software.

Please try logging in to Gmail via https://mail.google.com.



· If the issue is not resolved by this do the next step



5.0 Run the MCPR.exe to completely remove the MacAfee products from the SupportDock

Check on the issue



Reinstall and follow the step 1